Edward Brent Frankovic

(559) 967-5444                                    ed@frankovic.com                                  

OBJECTIVE
----------------------------------------------------------------------------------------------------
                    I help my clients choose and implement appropriate solutions for their business
                    needs in a timely, cost-effective and conscientious manner. I 
am well equipped
                    for the challenges of IT project management due to my 
refined customer service
                    skills, troubleshooting experience, varied 
education and technical enthusiasm.


EXPERIENCE
----------------------------------------------------------------------------------------------------
1/2008-Present      County of Tulare                                                   Tulare County

                    IT Project Lead
                    - juggle 
several projects including 
county-wide endeavors while helping keep
                      operations stable
                    - serve as the Business Analyst and technical liaison for specific county
                      
departments
                    - coach other analysts and technicians

2/1998-12/2007      Affiliated Computer Services, Inc                       Tulare County and others

                    Project Leader
                    - performed project management for many types of information technology
                      projects 
including hardware and software deployments, network
                      infrastructure, telephony and web application development.
                    - coached less experienced analysts and technicians.

                    Business Analyst
                    - researched, recommended, advocated and coordinated the implementation
                      of
technology solutions to meet the business objectives of my clients

                    Sr. Microcomputer Specialist
                    - provided desktop, Help Desk, basic network, server and other system support,
                      trained clients and less experienced technicians
                    - helped resolve thousands of support tickets in person, and remotely using the
                      phone and/or remote control software
                    - as one of the lead techs, I helped manage work prioritization, scheduling and
                      inter-office communication/coordination with other
technical groups and
                      project managers

                    Microcomputer Specialist
                    - responsible for the operation of academic computing labs at the University of
                      the Pacific. Duties included support of the equipment but also hiring,
                      training and scheduling of student workers.
                    - lead technician and co-manager of the campus Computer Help Desk.
                    - responsible for ensuring the continued operation of the campus modem pool and
                      terminal services.


SKILLS, TECHNOLOGIES & PROJECTS
----------------------------------------------------------------------------------------------------
                    - IT: HW/SW troubleshooting, 
system administration (Microsoft, Novell, MacOS,
                      some UNIX/Linux), 
basic networking, telephony concepts, document
                      imaging/management 
systems.
                    - Project Management: CAPM certified and studying for PMP
                    - Communication: 65+ WPM typing, proof-reading, speaking and
writing in various
                      styles to effectively reach my audience, basic conversational Spanish
                    - Stress Management: Proven to deliver in high pressure and politically
                      sensitive situations, accommodating multiple demands for commitment of time,
                      energy and resources.
                    - Research and analysis: formal legal research training, proven effective in
                      finding creative solutions to complex problems.
                    - Programming: general concepts, developing functional specifications, basic
                      HTML and C++
                    - Business familiarity: property taxes collection and assessment, libraries,
                      law offices, law enforcement, education (elementary and university),
                      non-profits and business consulting.


EDUCATION & CERTIFICATIONS
----------------------------------------------------------------------------------------------------
                    - 2010 - Graduate course work in progress, Public Administration -California
                      State University Fresno.  
Anticipated completion of 
MPA:
2012
                    - 2010 - ERMp, AIIM Electronic Records Management Practitioner - AIIM.ORG
                    - 2009 - ECMs, AIIM Enterprise Content Management Specialist - AIIM.ORG
                    - 2008 - CAPM, Certified Associate in Project Management - PMI.org
                    - 2008 - B.A. Organizational Leadership - Fresno Pacific 
University. 

Thesis
                      : Improving Communication and Collaboration in an Information Technology
                      Office. 
                    - 2005 - Associate of Science and Paralegal Certificate, 
Approved by the
                      American Bar Association - College of the Sequoias
                    - 2003 - Associate of Arts
- Liberal Arts - College of the Sequoias
                    - 2000 - A+ Certified Technician - COMPTIA.ORG


References available upon request.