Edward Brent Frankovic
(559) 967-5444
SUMMARY
I help my clients choose and implement appropriate solutions for their business needs in a timely, cost-effective and conscientious manner. I
am well equipped for the challenges of IT project management due to my
refined customer service skills, troubleshooting experience, varied
education and technical enthusiasm.
EXPERIENCE
1/2008-Present
Tulare County
IT Project Lead
- juggle
several projects including
county-wide endeavors while helping keep operations stable
- serve as the Business Analyst and technical liaison for specific county
departments
- coach other analysts and technicians
2/1998-12/2007
Tulare County and others
Project Leader
- performed project management for many types of information technology projects
including hardware and software deployments, network infrastructure, telephony and web application development.
- coached less experienced analysts and technicians.
Business Analyst
- researched, recommended, advocated and coordinated the implementation of
technology solutions to meet the business objectives of my clients
Sr. Microcomputer Specialist
- provided desktop, Help Desk, basic network, server and other system support, trained clients and less experienced technicians
- helped resolve thousands of support tickets in person, and remotely using the phone and/or remote control software
- as one of the lead techs, I helped manage work prioritization, scheduling and inter-office communication/coordination with other
technical groups and project managers
Microcomputer Specialist
- responsible for the operation of academic computing labs at the University of the Pacific. Duties included support of the equipment but also hiring, training and scheduling of student workers.
- lead technician and co-manager of the campus Computer Help Desk.
- responsible for ensuring the continued operation of the campus modem pool and terminal services.
SKILLS, TECHNOLOGIES & PROJECTS
- IT: HW/SW troubleshooting,
system administration (Microsoft, Novell, MacOS, some UNIX/Linux),
basic networking, telephony concepts, document imaging/management
systems.
- Project Management: CAPM certified and studying for PMP
- Communication: 65+ WPM typing, proof-reading, speaking and
writing in various styles to effectively reach my audience, basic conversational Spanish
- Stress Management: Proven to deliver in high pressure and politically sensitive situations, accommodating multiple demands for commitment of time, energy and resources.
- Research and analysis: formal legal research training, proven effective in finding creative solutions to complex problems.
- Programming: general concepts, developing functional specifications, basic HTML and C++
- Business familiarity: property taxes collection and assessment, libraries, law offices, law enforcement, education (elementary and university), non-profits and business consulting.
EDUCATION & CERTIFICATIONS
- 2008 - Certified Associate in Project Management - PMI.org
- 2007 - B.A. Organizational Leadership - Fresno Pacific University.
Thesis : Improving Communication and Collaboration in an Information Technology Office.
- 2005 - Paralegal Certificate, Approved by the American Bar Association - College of the Sequoias
- 2003 - A.A. Liberal Studies - College of the Sequoias
- 2000 - A+ Certified Technician - COMPTIA.ORG
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